FAQ

About TRUCKW

FAQ

Common questions about truck and lubricant selection, payment, documents, delivery and after-sales service.

Q: Can we buy 1 pcs of truck parts for quality testing?

A: Yes, we are glad to send 1pcs item for quality testing if we have the truck parts of you need in stock.

Q: Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery.

Q: How do you make our business long-term and good relationship?

A: We keep good quality and competitive price to ensure our customers benefit: We request every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Q: What's the lead time for orders?
A: Standard models ship in 15–30 days; customized units require 30–45 days.

Q: Do you provide after-sales service overseas?
A: Yes, we have partnered service centers in key regions.

Q: Can I request a customized size?
A: Absolutely! We offer tailored attachments.

Q: What documents do you provide for export?
A: Full export package (Commercial Invoice, Packing List, Bill of Lading, COC, etc.).

Q: How do I place an order?
A: Contact us via email/phone for a quote, then confirm with a PO.


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